Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but in their place attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present writing. - Write high-level SQL queries, analyse data, read (understand), and write reports on Tableau ACCOUNTABILITIES Technical Support: • Provide day-to-day technical support to all business units through through the Extranet ticketing system. • Address and resolve user issues promptly, escalating complex issues
Manufacturing)
Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but in their place attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present writing. - Write high-level SQL queries, analyse data, read (understand), and write reports on Tableau ACCOUNTABILITIES Technical Support: • Provide day-to-day technical support to all business units through through the Extranet ticketing system. • Address and resolve user issues promptly, escalating complex issues
/>Description:JOB PURPOSE
The Support Analyst (Production System) is responsible for ensuring the
availability of production systems and applications. This role involves monitoring system performance, resolving
and collaborating with cross-functional teams to support business operations.
RESPON
/>Production System Monitoring and Incident Management
System Maintenance and Configuration Management
strong>1. Support Desk Technician
Educational
support requests simultaneously.
Proper documentation of support requests, solutions
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as for customer queries or complaints, extending support beyond technical issues to encompass sales, construction including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer
customer care, service excellence and administrative support . Fast paced environment which requires quick responses inbound/outbound calls, and walk-in escalations. Support Desk Services: Assist and resolve customer enquiries client enquiries by providing customer and product support as per SLA. Timely, effectively, and proactive a higher level of support Provide weekly feedback reports. Provide handover support between PMO and Service related platforms. Conduct monthly audits across data base and platforms and provide feedback report.
The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing providing high-level support to customers. This highly visible role requires excellent communication, and update all queries within the ticket logging system for tracking and audit purposes. Facilitate repairs first/second line support issues for customers. Refer unresolved issues to third-line support teams. Receive orders. Manage IT stock, including logging service desk tickets before issuing stock and maintaining accurate
This position is based in [Location].
At least 5 years of experience in system analysis and software development.
experience of which at least 2 or more years is in supporting successful delivery in Business Analysis or equivalent to marketable products in iterations, including support transition.