Reference: CPT007089-ME-1 IT TECHNICAL SUPPORT MANAGER Roodepoort Minimum requirements: Bachelor's degree related field Proven experience in a technical support management role (minimum 5 years) Good understanding Strong technical background and understanding of IT systems Excellent leadership and people management skills problem-solving skills Experience with support ticketing systems and customer relationship management (CRM)
field
areas of demonstrated competence. This includes facilitating meetings/task groups, tracking, and influencing process design workshops, and to configure the SAP system, demonstrate it, and gain acceptance from the business Perform the system configuration, work with developers on any changes, test these, and assists users in testing documentation, and User manuals. Ensure SAP knowledge transfer happens to the users. Use “SAP-standard” organisation as appropriate, to obtain the requisite support in a timely and efficient manner and ensures access
areas of demonstrated competence. This includes facilitating meetings/task groups, tracking, and influencing process design workshops, and to configure the SAP system, demonstrate it, and gain acceptance from the business Perform the system configuration, work with developers on any changes, test these, and assists users in testing documentation, and User manuals. Ensure SAP knowledge transfer happens to the users. Use “SAP-standard” organisation as appropriate, to obtain the requisite support in a timely and efficient manner and ensures access
objective) Responsible for designing, developing, and supporting SAP applications. Key Performance Areas: Design Perform regular system checks to ensure optimal performance. Provide technical support and training to to end-users. Stay updated with the latest industry trends and advancements in SAP ABAP. Job Specification: Science, Information Systems, or a related field. (strongly advisable) Systems Design certificate or managing SAP tickets / calls. Strong knowledge of SAP systems and modules. Desirable: SAP ABAP certification
objective) Responsible for designing, developing, and supporting SAP applications. Key Performance Areas: Design Perform regular system checks to ensure optimal performance. Provide technical support and training to to end-users. Stay updated with the latest industry trends and advancements in SAP ABAP. Job Specification: Science, Information Systems, or a related field. (strongly advisable) Systems Design certificate or managing SAP tickets / calls. Strong knowledge of SAP systems and modules. Desirable: SAP ABAP certification
their business processes, provide expertise in system configuration, and deliver high-quality solutions
performance through effective collaboration and support Responsibilities: Sales Growth and Strategy: • relationships with dealers • Provide feedback and support to dealers to enhance their sales performance. improve support and service standards. Dealer Development and Support: • Identify and facilitate training targets. • Resolve issues and provide solutions to support dealer success. Operational Excellence: • Ensure manage dealer performance, providing guidance and support to address any issues. • Ensure alignment with
performance through effective collaboration and support Responsibilities: Sales Growth and Strategy: • relationships with dealers • Provide feedback and support to dealers to enhance their sales performance. improve support and service standards. Dealer Development and Support: • Identify and facilitate training targets. • Resolve issues and provide solutions to support dealer success. Operational Excellence: • Ensure manage dealer performance, providing guidance and support to address any issues. • Ensure alignment with
PEOPLE MANAGEMENT