JHB000555-EM-1 Unified Endpoint Management – Technical Specialist to be responsible for the verification Experience with VIP and End-user support Experience with technical documentation and standard operating
experience ESSENTIAL SKILLS Broad understanding of Technical Lifecycle Management (TLM) in IT Prior experience and delivery of presentations to all organization levels Communication methodology skills in big organisations/initiatives stakeholders & customers at different organisational levels. Ability to work as part of a team, inter dependant (both verbally and written) with both technical and non-technical colleagues / users. ROLE: Consulting processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning, conducting
Material Master
rience with VIP and End-user support
3-year’ Diploma in Finance related qualification (NQF level 6) ● 5 years’ experience as a Bookkeeper ● Computer
Analysis for Office WUSS packages. 1st and 2nd level support for incidents (troubleshooting and resolving) Proactively propose solutions to improve the support of (new) business processes. Action and coordinate Changes and Tasks) Create and update management and technical documents in Confluence. Standby, shift work and required from time to time. Support with Go Live preparation and support during Go Live (could be on on weekends, late evenings) Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate
for Office WUSS packages.
Service Management Change Enablement Specialist to Support migration/transformation of existing IT Service working experience in IT Service management Strong technical knowledge in ITSM tools, incident, problem and experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring performance issues to ensure service standards. Supporting IT governance and audit requirements to maintain
experience in IT Service management
for closing the same within defined SLAs (Service Level Agreements)