JHB000555-EM-1 Unified Endpoint Management – Technical Specialist to be responsible for the verification Experience with VIP and End-user support Experience with technical documentation and standard operating
experience ESSENTIAL SKILLS Broad understanding of Technical Lifecycle Management (TLM) in IT Prior experience (both verbally and written) with both technical and non-technical colleagues / users. ROLE: Consulting processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning, conducting conducting and after care related to TLM activities. Support with the documentation of infrastructure components documentation with focus on TLM. Supporting the development of technical recommendation with respect to
rience with VIP and End-user support
Agile Working Model (AWM) Charter ADVANTAGEOUS TECHNICAL SKILLS SAP Analysis for Office is beneficial. coordination of the technical implementation as well as the definition and execution of technical test cases. requirements with the business departments. Your technical background should enable you to understand the complexity of the existing solutions in place and support them with a high degree of competence Important:
Analysis for Office WUSS packages. 1st and 2nd level support for incidents (troubleshooting and resolving) for Proactively propose solutions to improve the support of (new) business processes. Action and coordinate Changes and Tasks) Create and update management and technical documents in Confluence. Standby, shift work and required from time to time. Support with Go Live preparation and support during Go Live (could be on on weekends, late evenings) Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate
Office WUSS packages.
Service Management Change Enablement Specialist to Support migration/transformation of existing IT Service working experience in IT Service management Strong technical knowledge in ITSM tools, incident, problem and experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring performance issues to ensure service standards. Supporting IT governance and audit requirements to maintain
experience in IT Service management
technology and make an impact? We're seeking a dynamic Technical Specialist who thrives on solving complex challenges Experience with VIP and End-user support Experience with technical documentation and standard operating