Services inbound telephone queue and web touchpoint • Resolve a minimum of 30 telephone calls per day • to have zero lost calls per day • To log all telephone calls received on the policy/claim records • To administration related functions • Answering the telephone within 2 rings and resolving the client/broker
Services inbound telephone queue and web touchpoint • Resolve a minimum of 30 telephone calls per day • to have zero lost calls per day • To log all telephone calls received on the policy/claim records • To administration related functions • Answering the telephone within 2 rings and resolving the client/broker
clients. Queries and interactions are mainly telephonic or via written correspondence, but may include regard to Key Performance Areas (KPAs) • Ensure telephonic queries are dealt with timeously and effectively advantageous Competencies: • Excellent written and telephonic communication skills • Responsible, punctual
skills (Afrikaans and English)
excellent communication skills both over email and telephonically.
visiting clients, recording telephonic messages and screening telephonic clients, etc.). · Administrative
a daily basis with constant communication via telephone and email when needed
Daily, weekly and favourable
Good communication skills via telephone and email
Customer orientated
Attention
a daily basis with constant communication via telephone and email when needed Daily, weekly and monthly will be favourable Good communication skills via telephone and email Customer orientated Attention to detail
Outbound existing base Cold base & Cold call telephone Sales and Aftersales Services Customer Services strong interpersonal skills Well-spoken with good telephone manner in English and Afrikaans Clear credit and
Outbound existing base Cold base & Cold call telephone Sales and Aftersales Services Customer Services strong interpersonal skills Well-spoken with good telephone manner in English and Afrikaans Clear credit and