improvement, and customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis analysis, and driving consistent quality assurance. Role & Responsibilities: Audit transactions to ensure Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; least 3 years of call center experience, with a minimum of 2 years in a quality role; Strong analytical
experience as an Executive Assistant or in a similar role supporting senior executives.
you an experienced EA who is ready to take on a role supporting a Managing Director within a fast-paced based in Woodstock (Cape Town) has a newly created role where your excellent communication written and verbal experience as an Executive Assistant or in a similar role supporting senior executives. Exceptional organizational be able to anticipate needs and act swiftly. This role requires a proactive mindset and the ability to including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
you an experienced EA who is ready to take on a role supporting a Managing Director within a fast-paced based in Woodstock (Cape Town) has a newly created role where your excellent communication written and verbal experience as an Executive Assistant or in a similar role supporting senior executives. Exceptional organizational be able to anticipate needs and act swiftly. This role requires a proactive mindset and the ability to including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual Proven experience in a customer service management role Strong leadership and team management skills Excellent
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual Proven experience in a customer service management role Strong leadership and team management skills Excellent
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General setting Demonstrable experience within a similar role - Ideally previous experience of driving within