guidlines, policies and KPI's. Resolve service tickets in compliance with service level agreements. Contact resolve issues. Setting expectations during the ticket lifecycle. Provide "fix on first call" analysis and problem solving skills to ensure tickets are being completed accurately and appropriately
Requirements
incoming client inquiries via phone, email, and ticketing system
Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
limited to) the following tasks:
similar role. Completed First Level Regulatory Examination. (RE 5) Completed FSCA Recognized. FAIS relevant similar role • Completed First Level Regulatory Examination • Digitally Dexterous Fully Mandated (Not Under
similar role. Completed First Level Regulatory Examination. (RE 5) Completed FSCA Recognized. FAIS relevant similar role • Completed First Level Regulatory Examination • Digitally Dexterous Fully Mandated (Not Under
management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
junior technician. Excellent with documentation Ticket management Site documentation Time Logging Strong
Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)