Ensure good housekeeping standards and maintained. Examines objects to be moved, estimate their size, shape general health AND a certificate of fitness (Red Ticket). Market Related
Department. Daily / weekly / monthly reports. Medical examinations, follow ups and addressing issues that may arise health AND requires a certificate of fitness (red ticket). Market Related
and incidents reported via telephone, email, or ticketing system.
Provide first-line technical support track all incidents and service requests in the ticketing system.
Follow up with customers to ensure manage service desk queues, ensuring that all tickets are managed within the established SLAs.
Communicate clients and internal teams to keep them informed of ticket status and progress.
Install and configure experience
Must have experience with service desk ticketing systems and remote support tools.
Must have
Operating Procedures
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) personnel to distribute, escalate, and close problem tickets in accordance with contract requirements. C) Escalates
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
tickets in accordance with contract requirements.
C)
and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and track all incidents and service requests in the ticketing system. Follow up with customers to ensure issues manage service desk queues, ensuring that all tickets are managed within the established SLAs. Communicate clients and internal teams to keep them informed of ticket status and progress. Install and configure software experience Must have experience with service desk ticketing systems and remote support tools. Must have CompTIA
and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and track all incidents and service requests in the ticketing system. Follow up with customers to ensure issues manage service desk queues, ensuring that all tickets are managed within the established SLAs. Communicate clients and internal teams to keep them informed of ticket status and progress. Install and configure software experience Must have experience with service desk ticketing systems and remote support tools. Must have CompTIA
standard of ticket logging by team members
ways that optimize performance. Analyse help desk tickets and/or IT Service data and recommend customer service debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer