tasks and tickets as required
templates for various objects like Material Master, Vendor Master, Excise Master, Info-records, Source List clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
templates for various objects like Material Master, Vendor Master, Excise Master, Info-records, Source List through meetings, calls and emails
Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere Platform and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & Datasphere Platform
Knowledge of ITSM Solutions – specifically BMC Remedy Ticketing tool. Ability and willingness to coach and give
ge of ITSM Solutions specifically BMC Remedy Ticketing tool.
Confluence Knowledge of current IT architectures, vendors and trends. Troubleshooting and maintenance Incident
international product team, external providers, vendors and customers. Treat security as a first-class
international product team, external providers, vendors and customers.