Reference: CPT007089-ME-1 IT TECHNICAL SUPPORT MANAGER Roodepoort Minimum requirements: Bachelor's degree related field Proven experience in a technical support management role (minimum 5 years) Good understanding audiences including colleagues, customers, and industry experts Customer-focused mindset with strong problem-solving problem-solving skills Experience with support ticketing systems and customer relationship management (CRM) tools
field
work in a supportive and professional environment. Responsibilities: Manage and maintain customer accounts terms, and aging debtors Proactively contact customers to resolve payment issues and disputes Coordinate Coordinate with internal teams to resolve customer queries and provide necessary documentation and information outstanding debt Maintain accurate and up-to-date customer records and credit files Follow company credit
work in a supportive and professional environment. Responsibilities: Manage and maintain customer accounts terms, and aging debtors Proactively contact customers to resolve payment issues and disputes Coordinate Coordinate with internal teams to resolve customer queries and provide necessary documentation and information outstanding debt Maintain accurate and up-to-date customer records and credit files Follow company credit
or stakeholders - Ensure day to day operational support required from area of specialisation is provided provided to enhance performance Cost containment - Support the identification, development, and implementation specialisation Drive customer-centricity - Maintain a high level of impact on other departments to support improved Network key relationships - Engage with and provide support to the established network of internal and external external expert resources and partners Specialist support to projects - Produce financial forecasts and provide
do:
innovative, cost effective and customer-centric new products supported by comprehensive benefit rules appropriate leader or stakeholders Cost containment - Support the identification, implementation and development Continuously review cost / benefit and ROI Drive customer-centricity - Maintain a high level of inter-departmental the brand in professional networks Specialist support to projects - Own Specialist knowledge in projects innovative, cost effective and customer -centric new products supported by comprehensive benefit rules
innovative, cost effective and customer-centric new products supported by comprehensive benefit rules appropriate leader or stakeholders Cost containment - Support the identification, implementation and development Continuously review cost / benefit and ROI Drive customer-centricity - Maintain a high level of inter-departmental the brand in professional networks Specialist support to projects - Own Specialist knowledge in projects innovative, cost effective and customer -centric new products supported by comprehensive benefit rules
verify and reconcile vendor statements, and manage customer accounts. - Bank Reconciliations: Perform regular statements and reports. - Budgeting and Forecasting: Support the preparation and monitoring of budgets and forecasts analysis and prepare reports to support decision-making processes. - Support Senior Accountants: Provide training opportunities - Work Environment: - Supportive and collaborative team culture - Opportunities
Keep your team energized and striving for success Support Disciplinary Actions: Handle misconduct matters and measure performance, then act accordingly Support Sales Stages: Guide your team through sales processes predictions Resolve Complaints: Handle and resolve customer issues efficiently Devise Strategies: Create sales