incidents and analyze trends. • Documents workforce management procedure implementation plans, rules, and Requirements : • Preferred prior experience with Workforce Management platforms (Genesys, Calabrio). • Proficiency
reliable call center analytics and reporting, workforce management, call accounting tools, and more. Answering
Business Analysis, Risk Management, and Workforce management.
Business Analysis, Risk Management, and Workforce management.
Business Analysis, Risk Management, and Workforce management.
Proficiency in contact center technologies and workforce management tools. How to Apply: Interested candidates
benefits, employee engagement, and workforce planning
crises management Be able to manage the workforce Be able to manage the vehicles Be able to have stock control
management
Be able to manage the workforce
Be able to manage the vehicles
Be able to have
and benefits, employee engagement, and workforce planning Managing the integrity of HC data across the various