advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
firm based in Pretoria East is looking for a Call Centre: Team leader who can manage their campaigns. in campaign management and call strategies. · Experience in a call centre environment that deals with Required: · Setting up of call campaigns, SMS and emails. · Analysing books and assist with the development and attending meetings. · Assist with handling and resolving queries. · Assist with managing staff members coaching or training needs. · Assist with quality assessments of calls and administrative functions of
campaign management and call strategies.
· Experience in a call centre environment that deals with
· Setting up of call campaigns, SMS and emails.
· Analysing books and assist with the development
attending meetings.
· Assist with handling and resolving queries.
· Assist with managing staff members
coaching or training needs.
· Assist with quality assessments of calls and administrative functions of
members in the call centre.
· Assist with reports and assessments.
· Assist with ad hoc managerial
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
Reference: PTA003043-TN-1 Join a Debt Collection Call Centre that specialises in the efficient recovery of standards. The position is based at a prestigious call centre in Pretoria East, close to Silver Lakes. Minimum Required Setting up of call campaigns, sms and emails; Analysing books and assist with the development client and attending meetings; Assist with handling and resolving queries; Assist with managing staff members identifying coaching or training needs; Assist with quality assessments of calls and administrative functions of
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
Reference: PTA003043-TN-1 Join a Debt Collection Call Centre that specialises in the efficient recovery of standards. The position is based at a prestigious call centre in Pretoria East, close to Silver Lakes. Minimum Required Setting up of call campaigns, sms and emails; Analysing books and assist with the development client and attending meetings; Assist with handling and resolving queries; Assist with managing staff members identifying coaching or training needs; Assist with quality assessments of calls and administrative functions of
firm based in Pretoria East is looking for a Call Centre: Team leader who can manage their campaigns. in campaign management and call strategies. · Experience in a call centre environment that deals with Required: · Setting up of call campaigns, SMS and emails. · Analysing books and assist with the development and attending meetings. · Assist with handling and resolving queries. · Assist with managing staff members coaching or training needs. · Assist with quality assessments of calls and administrative functions of