Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who who has the following requirements: A strong knowledge of call centres An analytical mindset At least 5
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who who has the following requirements: A strong knowledge of call centres An analytical mindset At least 5
six months. Requirements: Experience on architecture design and implementation of Cellular Networks (2G/3G/4G/5G) and packet-switched (PS) for data. Technical Requirements - Mandatory: Responsible for EPC solution, design for a given requirement on the packet core network Strong knowledge in 4G core network, call processing Shall need to design & optimise based on the requirements for Mobility Management Entity (MME), Serving
Generative AI, Scripting in ServiceNow, Virtual Agent) to Develop analytics and reports on Service Now solutions with our agile toolchain. No on-call duty required at this point Qualifications: Completed university Generative AI, Scripting in ServiceNow, Virtual Agent) Alternatively, sound JavaScript development experience working style Possibly travel to Germany as and when required Hands-on & positive can-do attitude High proficiency
and optimization techniques. 2.Experience with Cellular Technologies: In-depth knowledge of 3G (UMTS) Regulatory and Compliance: Knowledge of regulatory requirements and spectrum management. Project Management:
and optimization techniques. 2.Experience with Cellular Technologies: In-depth knowledge of 3G (UMTS) Regulatory and Compliance: Knowledge of regulatory requirements and spectrum management. Project Management:
systems ➢ Process any follow up action ➢ Perform all call resolutions related to assigned areas ➢ Develop for Cisco device information ➢ Log all telephonic calls ➢ SNOW: Proper updates on SNOW to be done daily NNMi: Monitor and conduct Incident Reporting ➢ Log calls where faulty network devices have been reported fault has been identified. (Area visit). ➢ Wire Centre Visits: (Make sure you have knowledge of the locations) asset tags ➢ To do troubleshooting by visiting wire centre or location where fault has been reported or identified
to cutting-edge IT projects. ESSENTIAL SKILLS REQUIREMENTS: - Practical knowledge in one or more of the Generative AI, Scripting in ServiceNow, Virtual Agent) - Alternatively, sound JavaScript development experience Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS : - IT Experience (not mandatory) - German Speaking style - Willingness to travel internationally as required - Positive can-do attitude - High proficiency platform - Collaborate with stakeholders to deliver required reports - Govern reporting developments using
innovative and dynamic team. Essential Skills Requirements: - Deep ITSM knowledge - Experience in IT-Operations Working Model (AWM) Charter Advantageous Skills Requirements : - System management experience (e.g., Ansible) translate well in German Qualifications/Experience Required: - Degree in Information Systems or equivalent - ITIL process knowledge and work experience (required) - Minimum 4 years' experience in an operations - Software migration and agent distribution - Attendance in rolling on-call duty 24/7 - Investigating