technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests Provides 24X7 IT support in the call centre on hardware and software matters Timely creates user accounts, user licenses Coordinates with the approval of the manager; timely purchase and installation of IT consumables and as per company policy Escalates IT matters in a timely manner to the relevant IT management personnel
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting rotational shift work. ATTRIBUTES: Good communication, time management and interpersonal relationship skills
service, we want to hear from you. Apply now to be a part of their innovative and collaborative work environment Ensure all outstanding open tickets are closed in time • Managing all teams breaching tickets and escalate update calls logged during the call life-cycle • Work closely with resolver groups to ensure timely updates updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes responsibility computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs attention to detail •Excellent organisational and time management skills •Honest and reliable •Discretion
you As a company, collaboration is a key central part of the business. In this hybrid role, you will collaborate Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required to work
resolved; Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate to ensure a satisfactory response with acceptable time frames for the user community; provides management maintaining a source of hardware systems, components, parts, and peripheral devices; problem resolution; and of supplies and parts are maintained and that all shortages are ordered in a timely manner; Maintains
Join their team of passionate professionals and be part of a culture that values innovation and drives results operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance this exciting opportunity Generate precise and timely client-facing quotations within the parameters and reporting tools; Detail-oriented with strong time management skills, capable of leading and working
team
market with full-time opportunities for experienced IT Support Desk Analysts with customer call-center experience with a world-class Support Desk team. Working as part of a team, successful candidates will share our communicate the information to Team Leads in a timely manner.
Requiremen
qualification.
is currently looking for a Project Manager (Data Centre) to be based in Cape Town on a Fixed Term Contract Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and