a renowned FMCG company specializing in personal care products and packaging. If you have a passion for
a renowned FMCG company specializing in personal care products and packaging. If you have a passion for
manage customer feedback on repairs. Provide both telephonic and on-site support to customers and managers Outlook, and PowerPoint. Experience working in a customer services environment will be an advantage. Matric tools and processes. Service quality orientated. Customer focused. Excellent time management i.e., deadline verbal communication skills to provide feedback to customers. Ability to be tactful and diplomatic. Able to
configure, and deliver solutions tailored to meet customer requirements. Create supporting documentation resolution, and troubleshooting for customer solutions. Understand customer needs and collaborate with team Implementation Microsoft Dynamics CRM Customer Relationship Management (CRM) Customer Engagement Software Development
security solutions to ensure maximum uptime for our customers environments whilst maintaining security protocols support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised strong interpersonal skills are required to guide customers through situations, providing the highest levels levels of resolution, support, and customer satisfaction. Review network security threat logs for intrusions
processes, policies and procedures. Client and customer requirements. Evolving technology. Changes to licence and own transport to be able to respond to customers in an emergency (MINIMUM) Diploma in Office Management licence and own transport to be able to respond to customers in an emergency (MINIMUM) Diploma in Office Management
through internal systems
tasks through internal systems Provide excellent customer service and teamwork at all times Perform basic Demonstrate the ability to anticipate and plan Customer focused Team player Work efficiently and accuracy
functionalities including DAX, Power Query, and custom visualizations Relevant experience in the management
with project stakeholders to develop detailed customer journeys and prototypes through Problem Definition perform evaluation of solution options. Analyse the customer's needs and find solutions to address them – defining and monitoring of proposed solutions. Champion customer experience and integrate the needs of related