requested for meeting customers Business Objectives QUALITY MANAGEMENT Implementation and review of test processes resolution or escalation. Contribute to testing quality standards in alignment with the overall test strategy
country, ensuring timely delivery and adherence to quality standards. Coordinate with internal and external and improvements. Provide technical guidance, coaching and support to local IT teams and end-users on
team members.
Purpose of the Position: Provide high quality application and systems support Understand the nature and Communication Skills Operational Delivery Provide high quality operational and technical application and systems requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) Incident / Request updates are at an acceptable quality See Description See Description
experience
experience Certification in Agile Project Management or Coaching (eg. PMI-ACP, Certified ScrumMaster, Certified experience in either Project Management, Agile Coaching, Scrum Master or Delivery Lead roles in a technical
/>- Support Go-Live Preparations
- Assure Quality of Design
Qualifications/Experience
- Engage with clients through meetings, calls, and emails.
- Issue Handling:
calls.
- Change Management:
endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments Responsibilities: assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation
endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments Responsibilities: assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma