Call Centre Quality Coach Jobs in Johannesburg, Gauteng
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Call Coordinator
Sandton
Negotiable Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
- Call Management
- SLA Reporting
- Productive Time
- Call Escalations
- Call Escalations
- Call Updating and Quality Assurance
Your expertise:
- Minimum Minimum 1 – 2 years Call Coordinator Experience
- Microsoft Office Knowledge
- Basic IT
share this job on whatsappIt Service Desk Analyst Johannesburg
Talenco Recruitment SpecialistsJohannesburg
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
Team Leader Operations Roodepoort
Afrocentric GroupRoodepoort
implemented in a manner that supports operational quality and meets the defined departmental priorities Communicate objectives Provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees improvements. -Manage the implementation of the Quality Management Framework with adherence to standards by the business, monitor and improve -Perform quality evaluations for team members and peer to peer reviews growth by focusing on their strengths and styles -Coach and enable team to maximise their potential -Empower
Senior Sql Developer Randburg
One-click Recruitment Pty LtdRandburg
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
Sql Developer Cresta . Hybrid (3 Days Remote 2 Days Office) NEW
Computer Experts PersonnelSouth Africa
60-50k pm not limited to: Business Manager: Management of Quality standards by ensuring that report content is accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate not limited to: Business Manager: Management of Quality standards by ensuring that report content is accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate
Administrator Support Jhb - Northern Suburbs
Ultra Personnel : Pharmaceutical, Insurance, EngineeringNorth Johannesburg
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
Assistance Support Manager
Adapt It LtdMidrand
is the escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set Knowledge of Microsoft Products DESIRED SKILLS AND QUALITIES • Demonstrate aptitude or competence for assigned
Support Manager Midrand
Adapt It LtdMidrand
is the escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set Knowledge of Microsoft Products DESIRED SKILLS AND QUALITIES • Demonstrate aptitude or competence for assigned
Business Analyst City Of Johannesburg Metropolitan Municipality
Levelup LtdSouth Africa
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
Distribution Planner / Junior Consultant Market Related
Vsc SolutionsSouth Africa
a professional manner To provide support to call centre queries relating to the relevant software Ad
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