The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining matrix. Maintain oversight and control over all Helpdesk staff in relation to service levels and functional
We are seeking a skilled and motivated Helpdesk Support Engineer, this is a permanent role is based in
Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
to Merchants Previous experience in a technical helpdesk 2 to 4 years experience in a similar or related
• Stock takes • Quotes • Server support • Use helpdesk system • Ensure customer satisfaction • Standby
Infrastructure and Network Layout Documentation Helpdesk Management and call closure Client management
Support technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking
systems are up-to-date. • Manage technical aspect of helpdesk with regards to daily backups and replication
maintain the site records / support logs via the helpdesk system. Travel to customer location to perform
to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware