Service Desk Engineers provide IT end-user support on various components of an IT environment, including
qualified candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic
HAVE
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
Previous network support experience within a Service Desk environment, ideally within an ISP Professional
through the service desk Manage incidents, problems and changes through CRM (service desk tool) Provide
support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services
perform periodic telephonic duty on the technical service desk, providing second line telephonic support to
>Drive implementation of processes into the Service Desk with the collaboration of other Technical t
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and