background/knowledge, to manage the usage of 3 rd party Courier services (including SLA negotiations and management) to (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
efficient operations, and utilizing fleet tracking systems to maintain optimal performance and compliance company's fleet using advanced fleet tracking systems. Monitor vehicle performance, fuel consumption Reporting: Collect and analyze data from fleet tracking systems to identify trends, issues, and areas for improvement other departments, such as logistics, customer service, and maintenance, to optimize fleet operations advantageous. Proficiency in using fleet tracking systems and software. Skills: Strong analytical and problem-solving
efficient operations, and utilizing fleet tracking systems to maintain optimal performance and compliance company's fleet using advanced fleet tracking systems. Monitor vehicle performance, fuel consumption Reporting: Collect and analyze data from fleet tracking systems to identify trends, issues, and areas for improvement other departments, such as logistics, customer service, and maintenance, to optimize fleet operations advantageous. Proficiency in using fleet tracking systems and software. Skills: Strong analytical and problem-solving
procedures
management of operational processes and contracts/service
Develop and maintain procedures which relate
requirements.
Working on the Warehouse Management System
Inventory Management
Ensure proper routing
and customer requirements
Tyre management system
Effective customer relationship management
Audit the quality of service provided through personal interaction with the
and insurance
Ensure accident report keeping system is maintained
Safety and security orientation
Objection handling Updating client portfolio on system Must have: Valid and completed Matric Relevant to learn Reliable Energetic Excellent customer service skills Excellent English communication Great at Objection handling Updating client portfolio on system Must have: Valid and completed Matric Relevant to learn Reliable Energetic Excellent customer service skills Excellent English communication Great at
on handling
Updating client portfolio on system
Must have:
Valid and completed Matric
Relevant learn
Reliable
Energetic
Excellent customer service skills
Excellent English communication
Great
transactions.
Customer Service:
customer satisfaction through timely and efficient service. KPIs: Inventory Accuracy Maintain 99% inventory of 95% or higher through timely and efficient service. 95% or higher customer satisfaction Inventory and external audits. Satisfactory audit results Service Level Agreements (SLAs) Meet or exceed SLAs with management skills. Excellent communication and customer service skills. Ability to work under pressure and meet accuracy. Experience with inventory management systems and software. Relevant qualifications in logistics
customer satisfaction through timely and efficient service. KPIs: Inventory Accuracy Maintain 99% inventory of 95% or higher through timely and efficient service. 95% or higher customer satisfaction Inventory and external audits. Satisfactory audit results Service Level Agreements (SLAs) Meet or exceed SLAs with management skills. Excellent communication and customer service skills. Ability to work under pressure and meet accuracy. Experience with inventory management systems and software. Relevant qualifications in logistics