We are a BPO that provides a variety of customer care, sales, claims, administration and office-based accent. Our IT infrastructure ensures that we provide our clients with 24-hour uninterrupted support experienced Contact Centre Trainers with experience in training staff in the international Call Centre Responsibilities: Training coordination. Compiling and preparing training material. Conduct new hire training. Conduct Conduct refresher training. Coaching. Align training with required KPI. Subject matter expert. Requirements:
monthly, quarterly and yearly reports to clients. Provide required information and documents to clients. client meeting reports to manager or supervisor. Provide support and assistance to other management teams with client service and collection department to provide required information and acquire necessary documents Revise and distribute contractual referrals. Provide feedback to management on areas of improvements added services Minimum of a Matric with previous experience - having worked as a Client Liaison is essential
monthly, quarterly and yearly reports to clients. Provide required information and documents to clients. client meeting reports to manager or supervisor. Provide support and assistance to other management teams with client service and collection department to provide required information and acquire necessary documents Revise and distribute contractual referrals. Provide feedback to management on areas of improvements added services Minimum of a Matric with previous experience - having worked as a Client Liaison is essential
well as first time fix, and to close the loop by providing feedback on customer call resolution satisfaction the correct client whilst not incurring too much travel costs. Capture information on Astea i.e. the call Knowledge of Astea (preferable) 1 – 2 years' experience in call management within the IT managed services
innovative Automotive group that endeavors to provide a one stop automotive solution. We have embarked in South Africa, providing our customers with a digitally immersive sales experience online and in real memorable experiences for anyone. Everything we do is thus built on creating a magical experience for every so, this is the perfect role for you. This role provides activation and sale closure support through creation survey after the customer experience executives are complete with the full process and the customer has
innovative Automotive group that endeavors to provide a one stop automotive solution. We have embarked in South Africa, providing our customers with a digitally immersive sales experience online and in real memorable experiences for anyone. Everything we do is thus built on creating a magical experience for every so, this is the perfect role for you. This role provides activation and sale closure support through creation survey after the customer experience executives are complete with the full process and the customer has
Quality call center services – Inbound and outbound providing innovation and technologies solutions, With a Customer database, Collecting and reporting feedback, Training new onboard agents, Dispatching technician/driver Completion of Grade 12. A minimum of 2 years’ experience in a call center environment. Language Proficiency:
client satisfaction with all client products. Providing back-up support to fellow administration team to work without close supervision. Prior work experience in a fast-paced environment essential. Must work Absolute passion for ensuring a great customer experience with every contact. • Good oral and communication Excellent leadership and interpersonal skills. Full MS Office package. Excellent computer literacy with diploma/Degree advantageous . 3 years relevant experience managing staff in customer support/ call centre
customers who contact the NCC via telephone; To provide customers with accurate, relevant and useful information; development; Quality of calls to be reviewed for training purposes. Any degree or 3 year diploma; Ability
customers who contact the NCC via telephone; To provide customers with accurate, relevant and useful information; development; Quality of calls to be reviewed for training purposes. Any degree or 3 year diploma; Ability