The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is Collecting and reporting feedback, Training new onboard agents, Dispatching technician/driver according to the
To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close the loop by providing feedback on customer call resolution satisfaction and ensure that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer service exce
of Position:
The Customer Service Agent is responsible to effectively assist customers with
check section 14 claims Claim authorisation (Banking 1st or 2nd authorisation payments) Claim management (Including supervisor invoice review) Validation and authorisation of month end processes (cash outflows) Processing Management Transaction review, validation and authorisation Compile, intervene and report on portfolio Validation Validation, tracking and authorisation of section 14s in and out Provide intervention and technical resolution
check section 14 claims Claim authorisation (Banking 1st or 2nd authorisation payments) Claim management (Including supervisor invoice review) Validation and authorisation of month end processes (cash outflows) Processing Management Transaction review, validation and authorisation Compile, intervene and report on portfolio Validation Validation, tracking and authorisation of section 14s in and out Provide intervention and technical resolution
Generative AI, Scripting in ServiceNow, Virtual Agent) to Develop analytics and reports on Service Now Generative AI, Scripting in ServiceNow, Virtual Agent) Alternatively, sound JavaScript development experience
Leaders to join and leader a team of customer care agents and quality assessor for an international company Monthly meetings Pull and Monitor Stats Listening to Agent Calls Daily Attend to emails Ensuring that your
Presentation skills - Analyse and scope End-user authorisation roles - Conduct Unit tests, Integration tests
actual performance compared to the business plans Authorise all payments that neds to be made Develop trends