top-notch customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause quality assurance. Role & Responsibilities: Audit transactions to ensure quality standards; Create Analyze data to identify areas for improvement; Investigate customer complaints and recommend actions; Participate calibration sessions and build a call library; Conduct audits and onboarding for new hires; Present performance
indicating deviations to targets and driving investigations and appropriate actions needed to be taken
resolution, disciplinary processes and workplace investigations Computer Literate in Microsoft applications
resolution, disciplinary processes and workplace investigations Computer Literate in Microsoft applications
policies and financial regulations. Assist with basic audit information and regulatory reviews. Support the
policies and financial regulations. Assist with basic audit information and regulatory reviews. Support the
submit required financial reports. Assist with audits and regulatory reviews. Contract Management Assistance:
submit required financial reports. Assist with audits and regulatory reviews. Contract Management Assistance:
submit required financial reports. Assist with audits and regulatory reviews. Contract Management Assistance:
submit required financial reports. Assist with audits and regulatory reviews. Contract Management Assistance: