you are a passionate AWS/ Azure Operations & Incident Manager with strong focus on infrastructure, monitoring and Docker
Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident , Problem Management, Configuration Management
requirements and best practice. Conduct post incident investigations in order to identify root causes and determine Ensure proper administration of the incident reporting and investigation system, legal documents and registers registers Analyze and investigate customer complaints. Facilitate interventions to address the problem and
requirements and best practice. Conduct post incident investigations in order to identify root causes and determine Ensure proper administration of the incident reporting and investigation system, legal documents and registers registers Analyze and investigate customer complaints. Facilitate interventions to address the problem and
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator and coordinate incidents and requests from initiation to completion. The Call or Incident Coordinator is Desk Agent is responsible for the management of incidents and requests in order to achieve Service Level of all incidents that are specifically logged and therefore, are required to manage the incident during the incident lifecycle Act as the single point of contact (SPOC) for the user even if the incident is
safety protocols and procedures Investigate accidents and incidents to determine root causes and develop
safety protocols and procedures Investigate accidents and incidents to determine root causes and develop
call receipt of IT incidents related to production issues Pre-qualify IT-incidents and classify additional additional relationships Fix incidents in IT systems in accordance with User manuals Monitor IT system error process accordingly Provide guidance throughout the Incident management processes Initiate the IT escalation
and resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets systems Ensure that all processes have been investigated / considered in obtaining the specifications
Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident , Problem Management, Configuration Management