the candidate will be responsible for technical helpdesk support. The candidate will be the go-to person
and effectively to requests received through the helpdesk platforms.
Respond to dealer queries
administration of Ad-hoc tasks and problems. Improving helpdesk turnaround time and escalation of any issues and and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining all support
hardware and/or software issues recorded on the helpdesk including issues related to computers, monitors
requests and ensure all calls are logged at the helpdesk
Communicate repairs / feedback to FM via
Sustainability. Supported by a 24/7 technical helpdesk, they are committed to exceeding client expectations
with colleagues and the development department Helpdesk admin - logging and following up on calls Log
requests and ensure all calls are logged at the helpdesk
Communicate repairs / feedback to FM via
Services (IIS) Nagios and Monitoring Linux (Ubuntu) Helpdesk and Support Experience Technical Problem Solving
MIS support processes, serving as the beacon for helpdesk support and troubleshooting. Keep the ship on