ongoing support and ensuring customer satisfaction. Act as a trusted advisor, staying informed about industry sales strategies based on market feedback and performance metrics. Collaborate with cross-functional teams CRM tools. Provide regular reports on sales performance, pipeline status, and market trends. Report to
ongoing support and ensuring customer satisfaction. Act as a trusted advisor, staying informed about industry sales strategies based on market feedback and performance metrics. Collaborate with cross-functional teams CRM tools. Provide regular reports on sales performance, pipeline status, and market trends. Report to
to act without being told. Analytical thinker with attention to detail. Business insight. Can act ethically
output requirements, and levels of systems access. Act as a liaison between end-users and the Information maintenance of systems to ensure optimal operational performance. Analyse the feasibility of and develop requirements
troubleshoot and problem resolution steps independently. Perform advanced root cause analysis on incidents with applications (SDLC, change control, capacity and performance planning, etc.) and components. Standby - Rotational learning facilitation skills. Ability to think and act systematically and strategically. Capacity to collaborate
required. DUTIES: Performance Monitoring and Optimisation: Monitor application performance and troubleshoot troubleshoot issues to ensure optimal performance. Analysing logs, identifying bottlenecks, and optimising configurations Set up monitoring tools to track application performance metrics and generate reports for management review
to secure system-related products and services. Perform routine system monitoring, verifying the integrity identify and resolve customer systems issues. Perform Capacity reporting on systems. Identify opportunities communicating and managing customer expectations. Perform server and security audits, system backup procedures Monitor and test system performance; prepare and deliver system performance statistics and reports. Coordinate Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems. Provide
executives, and Administrators. Issue Resolution/Support: Act as a first point of contact for customers to address
executives, and Administrators. Issue Resolution/Support: Act as a first point of contact for customers to address
business. ENVIRONMENT: ENSURE the best possible performance, quality, and responsiveness of applications complete work. DUTIES: Ensure the best possible performance, quality, and responsiveness of applications