enthusiastic and motivated Technical Support Intern to join our team. As a technical support intern, you will assist assist with providing support to our customers, troubleshooting technical issues, and learning about inquiries. • Assist with diagnosing and resolving technical issues. • Document and track customer interactions and Uploading (WordPress): • Source relevant technical content, such as product manuals, guides, FAQs ensuring proper categorization and tagging. Job Requirements: • Currently enrolled or have finished in computer
when to escalate · Provide reports as and when required. · Ensure all service calls are closed on time with onsite technicians to assist with anything required. · Constructively participate as a member of the
Minimum requirements:
Provide Level I and Level II troubleshooting support assistance for our South African and global customer customer base. Assisting clients with technical queries on site, remotely or telephonically Maintenance Attending Site Inspections or call outs when required Fault finding, troubleshooting and testing of troubleshooting and testing of all Voice Logger systems Support of Microsoft, Linux and Google software Reacting received Daily Alert checks as allocated May be required to work flexi time when needed to accommodate
and responsibilities include: Provide pre-sales technical assistance, install and configure the company's equipment in client offices, and follow-up with support as required. Install, maintain and troubleshoot Windows diagnose and solve hardware issues, replace parts as required. Manages proper building general maintenance and
Requirements:
hardware and software support (LAN & WAN)
- Provide 2nd line support to users on helpdesk
Technical/Legal Certification
- A+
-
least 3 Years Experience in 2nd & 3rd line support
incidents within the scope of the SLA as and when required. Degree/ Diploma in IT or any relevant qualification qualification 6 to 1 year experince within a technical Support enviroment A or N
-Understands the technical part with operation and troubleshooting on surveillance security products
to unity. What you will be doing: Deliver technical support with efficiency, reliability, professionalism adherence to service level agreements (SLAs). Provide support for hosted services, solutions, and associated open and effective communication throughout the support process to keep stakeholders informed. Embrace do visit our website - www.parvana.co.uk Technical Support, SQL, PostgreSQL, Web Servers, Cloud Environments