solutions. We value clear communication, high-quality work, and meeting customer expectations. You'll ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
infrastructure, software technologies, networking, Data Centres, hardware, and integration Experience and a proven
verbal. • Attend to all logged support incidents and calls. • Communicate timelines with customers while adhering response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management. • analysis using the RCA template when required. • Quality monitoring • Increase customer happiness and retention
improvement ● Manage national and international calling underlying carriers including cost analysis and irregularities or disputes from carriers, provide call records or other requested data, and work on resolutions updating product catalogues ● Maintaining and updating call charge rates ● Ensuring that prefix lists are maintained assurance tasks such as ensuring that cost effective call routes are utilized and that provisioned services improvement ● Manage national and international calling underlying carriers including cost analysis and
manage time effectively and prioritize tasks. Quality Commitment: Strong work ethics and dedication to ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
Respond and resolve support calls at customer's sites Responsible for calls via remote connection. Remote
within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
email your cv to pcalvinnetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
email your CV to pcalvinnetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2