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projects• Provide support Incident Management Problem Management. Network Management processes and principles
monitoring, system backups, and proactive PROBLEM management. Infrastructure Projects including planning standards, and general IT support for users. PROBLEM Management to proactively identify solutions to recurring Experience Technical Problem Solving VMware vSphere / ESXi Disaster Recovery/Risk Management Firewall / Security
(IM)
- Change Management (CM)
- Problem Management (PM)
- IT Operations Process Controls
Perform troubleshooting to diagnose and resolve problems Manage software installations and ensure systems are
Kabana
environment Knowledge: Incident Management Problem Management. Network Management processes and principles
Docker
with ITIL processes (Incident, Change and Problem management). Plan and execute maintenance tasks (change