Strydompark (Randburg) is looking for Outbound Call Centre Agents to join their team You are comfortable You will be responsible for conducting outbound calls to engage with prospective clients, ask qualifying the company Previous experience in outbound call centre roles or sales environments will be a bonus but
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking
from customers, assisting with complex service calls, technician support, queries around parts.
We are seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with time resolution to queries in order to provide quality service within the required SLA framework, business 100% Onsite Process: Accountable for own work quality, standards and outputs related to policies, procedures response time, quality and service delivery standards. Respond promptly to call centre calls in a professional Resolution Inbound Phone Statitics Handling Difficult Calls Call Reporting Further Education and Training Certificate
Insurance field is on the look out for Claims Assessors to form part of their Team.Â
This person
risk. Provide guidance and assistance to claims assessors and consultants. Guide team members with risk identification to prevent fraud and to deliver quality work. Assist with continuous improvement efforts opportunities, cost reduction, improvement on the quality of claims decisions and systems enhancement. Embed and maintenance of all claims systems to improve quality and efficiency. Assist with the review of all claims requirements and legislations beneficial The post Claims Assessor appeared first on freerecruit.co.za .
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required
existing systems and develop solutions to improve the quality of systems Manage escalations (high risk / significant centric throughout case lifecycle Monitor the quality of investigations and that root cause analysis investigation Ensure that the team maintains high quality data capture, updates, attachments, and financial