management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service application as unsuccessful For any enquiries, please call 012 346 1950 R650 000 pa
management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service application as unsuccessful For any enquiries, please call 012 346 1950 R650 000 pa
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
experience in Customer Service with a BPO or Contact Centre environment Bachelor's degree or equivalent and diverse business functions and principles (e.g. Quality, Workforce Management, Supply Chain and Finance
standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
design techniques; Managing staff.; Train the Trainer certificate; Microsoft Office certification; ITIL IT/Education with a specialisation in ICT; Master Trainer certificate; A total of five or more years of experience
design techniques; Managing staff.; Train the Trainer certificate; Microsoft Office certification; ITIL IT/Education with a specialisation in ICT; Master Trainer certificate; A total of five or more years of experience