incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
first-line support to all SyNCH users. Allocation of tickets to all queries logged. Identify, classify, prioritise of all logged queries. Closing of all resolved tickets. Reporting trends identified to the District, Provincial
in banking environment. 1-2 years' experience in ticket management. Experience in FICA will be advantageous Problem solving skills. Project administration. Ticket management. Proactive and driven.
environment.
beyond the classroom as you assist in conducting examinations and provide consultancy services in NDT. Key seminars, and conferences. Examination Support: Assist in the examination process by providing questions on exam panels. Conduct, invigilate, and mark examination papers when necessary. Technical Support: Address
beyond the classroom as you assist in conducting examinations and provide consultancy services in NDT. Key seminars, and conferences. Examination Support: Assist in the examination process by providing questions on exam panels. Conduct, invigilate, and mark examination papers when necessary. Technical Support: Address
team. Responsibilities include addressing support tickets by either resolving them directly or escalating the appropriate team for further action, based on ticket details. Additionally, the candidate will support onsite methods. DUTIES: Ticket Handling Responsibilities: Review all assigned tickets and ensure the scope scope of the ticket is clearly understood. Request clarification if anything is unclear. Correctly logging throughout the support process. Important & urgent tickets are classified and categorized correctly and then
systems Responding to client IT support requests/tickets. Providing technical support on-site Offering solutions Join weekly meeting with the IT manager to track ticket and SLA progress Bachelor's degree in design engineering of on-site tickets & assist Head Office users remotely when required, depending on ticket volume. Driver's
Engineer audits and analyses incident and request tickets for quality and recommends improvements with updates tasks for automation, leading to reduction in tickets and optimization of effort. They plan and execute possess essential and operational knowledge in ticketing tools preferably Service Now. Strong client service
verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements