Reference: JHB002485-TR-1 We are recruiting for a Service Desk Operator. Logs calls on Remedy tool for incidents
Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible network, data center, IT service management, IT service desk and cyber security IT environment
Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support EXPERIENCE NEEDED 3 years working experience in IT IT Service Desk experience highly beneficial Monthly
the major incident management process. Keep service desk informed of progress on major incidents and controls and/or process improvements. Assist the service desk team leader with P3 escalations when required implementation of quality improvement initiatives at the service desk. What will set you up for success? Profitable
AV, connecting speakers and displays
certification A certification Minimum 3 years IT service desk experience OneDrive and SharePoint 2010-2016
relevant network support experience within a Service Desk environment, ideally within an ISP
Knowledge with AV, connecting speakers and displays Service desk environment Good communication skills Valid
QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support