an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound of providing a first call resolution experience, while maintaining a high standard of customer service web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical aids and medical
following:
Posting of journals.
Preparation of standard journal entries in line with policy and procedure
/>Balance Sheet account reconciliation (including bank accounts) completion in a timely manner, highlighting
associated remediation action plans.
Completion of standard financial controls.
Month end and yearend
yearend activities.
Reporting: Including standard month end reporting and client profitability reports
the finance systems.
Contribute to the wider centre, supporting other team members as needed to help
qualification applicable to RE, have Call Centre or Sales experience, Retail Banking / Financial Services, or Insurance FICA etc. Compliance: Comply with all company standard operating procedures (SOPs), policies, guidelines Financial Services/ Retail/ Banking/ Sales/ Insurance/ Customer Service or Call Centre experience. FAIS Regulatory
wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete Manager / Supervisor and Call Centre upon completion of a call Performance Standards (Technical): Ensure that alarms are programmed according to ADT prescribed standards Ensure that the correct details are quoted Adhere customer details are obtained prior to attending the call Ensure that handovers, invoices and job cards are are completed accurately and within prescribed standards Ensure that feedback is provided timeously to
wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete Manager / Supervisor and Call Centre upon completion of a call Performance Standards (Technical): Ensure that alarms are programmed according to ADT prescribed standards Ensure that the correct details are quoted Adhere customer details are obtained prior to attending the call Ensure that handovers, invoices and job cards are are completed accurately and within prescribed standards Ensure that feedback is provided timeously to
following: Posting of journals. Preparation of standard journal entries in line with policy and procedure Balance Sheet account reconciliation (including bank accounts) completion in a timely manner, highlighting Completion of standard financial controls. Month end and yearend activities. Reporting: Including standard month into the finance systems. Contribute to the wider centre, supporting other team members as needed to help help ensure the continued success of our centre. Contribute to the identification and deployment of continuous
following: Posting of journals. Preparation of standard journal entries in line with policy and procedure Balance Sheet account reconciliation (including bank accounts) completion in a timely manner, highlighting Completion of standard financial controls. Month end and yearend activities. Reporting: Including standard month into the finance systems. Contribute to the wider centre, supporting other team members as needed to help help ensure the continued success of our centre. Contribute to the identification and deployment of continuous
Operations Managers to be based between the Contact Centre at the Head Office in Claremont as well as in stores relevance, and integrity, stipulated within our: Standard operating policies and procedures HR policies self-storage industry. Call centre experience and/or the potential to build and manage a call centre team. We offer
Operations Managers to be based between the Contact Centre at the Head Office in Claremont as well as in stores relevance, and integrity, stipulated within our: Standard operating policies and procedures HR policies self-storage industry. Call centre experience and/or the potential to build and manage a call centre team. We offer
including payroll journals, processing cash and bank transactions; prepare VAT declaration and WHT returns position is essential. Financial Shared Services Centre experience an advantage. R 25 - 35 K excellent