experience Exposure to user experience design, human centred analysis and design will be an advantage Knowledge knowledge/context Sales and advice processes/steps/standards/guidelines Financial services compliance legislation/regulations
experience Exposure to user experience design, human centred analysis and design will be an advantage Knowledge knowledge/context Sales and advice processes/steps/standards/guidelines Financial services compliance legislation/regulations
experience
version control, equipment configuration to agreed standards, and general IT support for users. • PROBLEM Management Firewall / Security Experience • Knowledge of Contact Centre Technologies eg. IP PBX, Genesys, Asterisk – Advantageous
Reference: ITE005856-DEP-1 Calling all fullstack software engineers: Are you looking for a new challenge system functions; and will need to follow coding standards (OOP) to ensure easier maintenance and growth
needed
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
who is passionate about people and extends past call and query management to understanding and managing availability for clients (Facebook, Live chat, Emails, Calls) within agreed SLA
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality