standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager team members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct assessments. Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact
from customers, assisting with complex service calls, technician support, queries around parts.
consultants Anticipate escalation and take over calls when needed Provides communication and follow up
ELS is an outsourced contact centre that specialises in the fields of customer experience, sales and administration in the B2C and B2B markets. The company is based in Johannesburg and for more than 12 years has assisted several leading blue chip companies to optimise service, support and sales. Col
for a Call Centre Manager. The role will involve the daily running and management of the call centre areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission the medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
civil, criminal and labour related matters in a call centre environment. May be required to work flexi (written and oral); Must be able to function in a call centre environment. Experience and Qualifications
We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum minimum metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
training sales employees, holding regular conference calls, reviewing team member expense reports, coaching
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along REQUIREMENT Pro-actively managing VIP's on the Vodacom campus regarding hardware, software and connectivity accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required