customers' requests Able to effectively handle complaints and conflict to reach the most positive resolution positive attitude and calmly respond to customers' complaints Attract customers by promoting the product and
high standard. Address and respond to customer complaints immediately – Follow up within 24 hours. Assist
effectively. Customer Service: Handling customer complaints and queries professionally and efficiently. Reporting: ongoing coaching and feedback Resolve customer complaints and inquiries in a timely and efficient manner
visit reports on Salesforce. Handling of customer complaints and resolving conflict. Skills & Attributes:
documentation and minutes of meetings Addressing complaints and resolving problems Ability to read, analyse
Needs be very good with people / customers / complaints Taking initiative to engage with customers and
Needs be very good with people / customers / complaints Taking initiative to engage with customers and
to queries on the same day. Resolve customer complaints on the same day. Investigate and process Credit
maintenance strategy • Attend to club requests, complaints and queries and monitor resolution within agreed
to queries on the same day. Resolve customer complaints on the same day. Investigate and process Credit