Solid track record within a client service/client complaint environment Higher level managerial experience Advanced computer literacy (MS Office) Managing the complaint management and unauthorised transaction dispute dispute teams Prioritising of client complaints Managing of complaints end-to-end Direct communication (telephonic resolving their complaints Creating preventative & proactive methods of resolving complaints Determining system to generate statistics to: Determine why complaints are received & to quantify impact Establish
consideration and administration of POPIA requests, complaints and/or data breach notifications;
consideration and administration of POPIA requests, complaints and/or data breach notifications; Investigation Maintenance of POPIA related registers i.e. operators, complaints, data breach, requests etc; Liaising with the and investigation of whistleblowing complaints and/or complaints lodged in terms of the company Fraud
members
guidelines for technical and escalated enquiries and complaints . Analysing data and making data driven decisions
guidelines for technical and escalated enquiries and complaints . Analysing data and making data driven decisions
planning and execution. Oversee credit, refunds, complaints, returns, and non-conformance reports (NCRs) warranties, and construction processes. Manage complaint procedures effectively. Understanding Market and and adept at handling customer inquiries and complaints Previous experience in a fast-paced service environment
planning and execution. Oversee credit, refunds, complaints, returns, and non-conformance reports (NCRs) warranties, and construction processes. Manage complaint procedures effectively. Understanding Market and and adept at handling customer inquiries and complaints Previous experience in a fast-paced service environment
monitor complaint processing systems to ensure effective and timely resolution of all
complaint investigations
investigations
- Investigate product complaints and prepare documentation and submissions to appropriate
service problems by clarifying the customer's complaint; determining the cause of the problem; selecting