preparation and post Go-live support
- Handling Tickets and Tasks within defined SLAs
- Troubleshooting
(timelines / prioritization – model setting up tickets in Jira). Translate client needs. Confluence and
and Kafka environment Following up on incident tickets to make long term improvement The team operates
Go-live support.
- Operations experience (ticket handling, problem, incident management)
-
to manage code releases and work on issues and tickets.
Reporting and Doc
infrastructure monitoring and reporting.
Proactive infrastructure monitoring and reporting. Ticket system required & AH support for users and
Proactive infrastructure monitoring and reporting. Ticket system required & AH support for users and