infrastructure monitoring and reporting.
challenges for clients in the form of assigned support tickets, service requests or projects, Install, implement
of the Payments Platforms. Responding to SNOW tickets – Ownership of the incident until resolved. Working
to manage code releases and work on issues and tickets. Reporting and Documentation: Draft reports and
to manage code releases and work on issues and tickets. Reporting and Documentation: Draft reports and
of the Payments Platforms. Responding to SNOW tickets – Ownership of the incident until resolved. Working
meetings, calls, and emails.
through meetings, calls, and emails. Handling Tickets and Tasks with the responsibility for closing them
Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants