and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
teachable attitude and excellent teamwork. Reports To: HelpDesk Manager & Line Manager The key responsibilities
Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
policies and standards. Respond to all assigned Helpdesk tickets regarding hardware, software, and networking
Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator
reporting into the IT Manager. MAIN DUTIES: Support – Helpdesk/ Printers/Microsoft 365 Maintenance – PABX / Active
line backlog or approved and assigned through the helpdesk solution by the Team Lead. Any tasks not specified supported Africa Technology product line backlog or helpdesk, unless agreed with the Team Lead. Approach The tasks as assigned through the product backlogs and helpdesk. Service Line project tasks as assigned through