such as backups. Experience within a Helpdesk environment and Helpdesk software. e.g. OTRS/Heat/Zendesk or
installations Perform assignments as requested by helpdesk technicians or senior technical staff Require Communicate issue and problem resolution notes back to helpdesk Work within established guidelines and procedures
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
Analysis Logistics, transport, or freight management Helpdesk and task management software Relational Databases
communication to Team Members to ensure connect(helpdesk) tickets are answered in a timeous and efficient
external vendors when necessary.Working from a helpdesk system. Documentation:Create and maintain documentation
Responsible for 1st line hardware and software Helpdesk support as well as provide user support in accordance
and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator
for overseeing the Business and System Analysis, Helpdesk (Internal and External), Testing and Infrastructure
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based)