They offer a variety of services and pride themselves on excellent customer service, and aim to understand
providing exceptional service. Job Description : Provide quality service to English-speaking clients while resolving environment Desired Skills: Experience in customer service or the service industry Detail-oriented, organized
CUSTOMER SERVICE REPRESENTATIVE - GERMAN SPEAKING - Remote We're on the lookout for enthusiastic individuals people, we want to hear from you Position: Customer Service Representative (6-month contract - Work from Giving feedback on processes and ideas to improve customer satisfaction Special tasks optional for experienced Experience of at least a year in a customer service or similarly customer centric position preferred (but passion for working with people and empathy for customers and co-workers alike, even when working under
sales team, responsible for engaging potential customers and driving sales through effective communication
potential customers.
Utilize telesales techniques to pitch and promote products or services.
Build and maintain strong customer relationships.
Achieve and exceed sales targets
targets.
Provide excellent customer service and information to clients.
Maintain
candidate MUST BE ABLE TO SPEAK A HIGH DEGREE OF AFRIKAANS and will oversee all activities Responsibilities
ONLY APPLY if you can speak a high degree of Afrikaans - otherwise you CV will not be co English & Afrikaans is essential
candidate MUST BE ABLE TO SPEAK A HIGH DEGREE OF AFRIKAANS and will oversee all activities
ONLY APPLY if you can speak a high degree of Afrikaans - otherwise you CV will not be co
English & Afrikaans is essential ONLY APPLY if you can speak a high degree of Afrikaans - otherwise you CV will not be co
DESCRIPTION
To render an efficient debt collection service in order to meet Telkom's business objectives
Telkom Structure; Telkom Policies; Risk Management; Customer Care;
Administration; Computer Software;
Assertive;
Tolerant; Integrity; Proactive; Customer Focus; Team Player; Eager to learn; Confidential
OUTPUT 1
Retained Customers
SUB-OUTPUTS
Receive and analyze request
Receive and analyse calls
Process customer request as per RD cheque policy
We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound escalations and complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12 Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate
limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy