Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
on status of environmental controls in the data centre. Assist with user account queries on the AS/400
effectively with dispatchers, clients, and site personnel regarding load details, schedules, and any delays
effectively with dispatchers, clients, and site personnel regarding load details, schedules, and any delays
rental orders on the ERP system,-Assist accounts personnel with collection of outstanding and overdue payments
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
Mandarin are essential. Face to Face Visits: Develop a call cycle plan for visiting clients. Make travel arrangements Visit all assigned clients within the specified call cycle period. Build strong relationships with clients