a similar role
Previous quality control experience
Call Centre Knowledge
Good admin skills
Must
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance and Quality Assurance Ability to work in a fast-paced environment success in managing contact centres Proven ability to work independently and efficiently manage a contact
the systems effectiveness
Management of the Lab and Product Quality.
Responsible to implement
implement, monitor, audit and manage the Environmental Management system based on (ISO14001) principles.
management
· External audits by customers and certification
· Management of the Lab, ensure 100% efficiency of lab equipment, monitoring of quality, record
· Training on FSSC22000 and Environmental Management
· Communication: Meetings and info sessions
implementing a GFSI system.
Duties:
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
challenges? We have a client looking for a vibrant Quality Assurance Tester to join their team. Does this sound in Software QA Tester or similar role Ability to manage multiple tasks simultaneously Ability to work in requirements, please apply today Alternatively give us a call on 021 180 4090 and one of our consultants will
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