Call Centre Quality Coach Jobs in Pretoria, Gauteng

Clinical Quality Assurance Coach

Pretoria

 Market related

permanent vacancy available for a Clinical Quality Assurance Coach to join their dynamic team in Pretoria

Job Purpose:

The Quality Assurance Coach is responsible for ensuring that the team of clinical quality and compliance. This role involves monitoring, evaluating, and coaching staff to enhance ensure adherence to policies and regulations. The coach will work closely with team members to identify

Job Description:

Quality Assurance and Monitoring:

• Conduct regular

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Quality Assurance Coach -clinical

Pretoria

 Monthly

in a quality assurance or coaching role within the healthcare industry.

Quality Assurance guidelines and policies.
Monitor calls and interactions to assess the quality and accuracy of information them.

Coaching and Training:
Provide one-on-one and group coaching sessions to staff training programs focused on improving clinical quality and adherence to guidelines.
Offer continuous data and metrics to meassure the effectiveness of coaching and training initiatives.

Compliance

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Call Centre Agent

Pretoria

 R 5 500

products and services, and refer to them during calls

Call Centre Consultant

 Ted

Pretoria

 R6 to 8k

Call Centre Consultant R6 to 8k, Commission (No Experience Required). Menlyn Park, Pretoria / Tshwane

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Call Centre: Team Leader

 Ergasia Placements

South Africa

firm based in Pretoria East is looking for a Call Centre: Team leader who can manage their campaigns. in campaign management and call strategies. · Experience in a call centre environment that deals with Afrikaans. Experience Required: · Setting up of call campaigns, SMS and emails. · Analysing books and and identifying coaching or training needs. · Assist with quality assessments of calls and administrative administrative functions of staff members in the call centre. · Assist with reports and assessments. · Assist with

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Call Centre: Team Leader

Pretoria

 18 000 Monthly

campaign management and call strategies.
· Experience in a call centre environment that deals with Required:
· Setting up of call campaigns, SMS and emails.
· Analysing books identifying coaching or training needs.
· Assist with quality assessments of calls and administrative administrative functions of staff members in the call centre.
· Assist with reports and assessments.

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Call Centre Administrator

Pretoria

 13000.00 Monthly

Administration duties including, but not limited to:

• Data capturing duties in the form of updating and making notes on various systems
• Assist with request & reporting on an administrative level to management.
• Administrative duties and Clerical duties in debt collecti

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Call Centre Administrator

 Accredited Resource Consulting Services

South Africa

Reference: PTA000798-TM-1 We are seeking a Call Centre Administrator to join our clients dynamic legal Debt Collections. Your deep understanding of Call Centre Collections, coupled with your exceptional negotiation to apply. The ideal candidate would have ABSA Call Centre experience. Administration duties including,

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Team Leader: Collections Call Centre

Pretoria

 18000 Monthly

e Required

• Setting up of call campaigns, sms and emails;
• Analysing books identifying coaching or training needs;
• Assist with quality assessments of calls and administrative administrative functions of staff members in the call centre;
• Assist with reports and assessments;
• Assist

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Call Centre Manager: Banking Collections

Pretoria

 22 000 Monthly

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• Matric
• 3-5 years call centre management experience in a bank collections environment for how to create and incorporate same in a call centre.
• Run Click and Dial Campaigns through monitor and provide feedback of daily campaigns (calls, SMS and emails.
• Walk the floor to monitor monitor and engage with agents.
• Do call workshops and QA check compliance / if training is required Increase and improve calls per hour.
• The ability to Increase and improve calls to FA.

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