To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
on the customer specific requirements Conduct research to identify new markets and customer needs Drive and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
on the customer specific requirements Conduct research to identify new markets and customer needs Drive and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2 successful Network Recruitment IT Rendani Ndou Researcher
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
those best suited to their needs. Make telephone calls, in-person visits, and presentations to existing highlighting profile, share, and value opportunities. Research sources for developing prospective customers and Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site 12 3- 5 years technical sales experience Cold Calling experience Be willing to learn and adapt to change
those best suited to their needs. Make telephone calls, in-person visits, and presentations to existing highlighting profile, share, and value opportunities. Research sources for developing prospective customers and Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site 12 3- 5 years technical sales experience Cold Calling experience Be willing to learn and adapt to change
demographic is included Lead creation and activation, research and develop in collaboration with marketing to (telephone etiquette) and face to face measured by call recordings and client feedback Complete applications and in our catchment areas Customer satisfactions calls on survey after the customer experience executives
demographic is included Lead creation and activation, research and develop in collaboration with marketing to (telephone etiquette) and face to face measured by call recordings and client feedback Complete applications and in our catchment areas Customer satisfactions calls on survey after the customer experience executives
>Face to face customer meetings