Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution execution of the collection's strategies through the management of the daily productivity in and output measures course in Management is an advantage. • 7 years working experience in a large call centre at a debt collection 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding understanding of collections KPAs and KPIs within an account delinquency life cycle. • Good understanding of business
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership skills must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would really Apply here https://www.datafin.com/job/isp-call-centre-manager-jhb/ OR e-mail a Word copy of your CV to mention the reference number of the job. ISP, Call, Centre, Manager, JHB, Negotiable
mortgage insurance provider is looking for a call Centre jobs Sales Support on a 6 month contract in Durban ensuring that full call center support is given to the Sales Administrators; Sales Consultants etc. to to ensure efficient operations of the Contact Centre. Daily & Monthly statistics Recording of Daily Reporting of Daily Statistics required by the CC Manager Target Tracker reporting (Daily) Compilation of required by the CC Manager Evaluation & Allocation of leads Administration of the Sales lead inbox : Acknowledgment
Duties:
within Testing, Inspection and Certification. The call centre agent will support the business developer by to respond All calls are to start in English unless there is a valid reason why the call started in a different converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone phone time, breaks, after sales work and idle items Ensure accurate dispositioning/ wrap up codes Customer all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts”
within Testing, Inspection and Certification. The call centre agent will support the business developer by to respond All calls are to start in English unless there is a valid reason why the call started in a different converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone phone time, breaks, after sales work and idle items Ensure accurate dispositioning/ wrap up codes Customer all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts”
description: Achieving sales targets and converting outbound leads. Contributing to and driving sales by effectively effectively calling clients Responsible for processing all correct information onto final sales Adhering to to sales team standards checklist skills Posses exemplary costumer service skills Be able to communicate communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za .
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – With a reliable call center analytics and reporting, workforce management, call accounting tools, and more Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Grade 12. A minimum of 2 years’ experience in a call center environment. Language Proficiency: Ability