service calls on a daily basis Communicating successes, issues/perpetual faults, and solutions to management
service calls on a daily basis Communicating successes, issues/perpetual faults, and solutions to management
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
including managing calendars, emails, and phone calls.
including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
client, a global leader in customer experience solutions, is committed to delivering exceptional service