related to the reservations system.
and technical service enquiries through inbound calls and provide end-to-end service.
Main
/>Identify and respond to the customer needs from all demographics, delivering a high quality, professional
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
supervision
Responsible for loading all contracted rates received from sales.
ï§ Manage all booking portals, including
/>Requirements:
ï§ System knowledge NebulaCRS, Nebula Call Centre, OPERA,
OPERA Cloud & eRES
Responsibility for all requests sent to the Director: Filter and transfer calls and meeting requests presentations. Organize/prepare meetings and other events All protocol about Visa/DIRCO cards of new arrivals Updating (Volontaires Internationaux), File update as needed all staff's files in confidentiality (personnel information when needed (including at reception) Keep track of all regional public and agency holidays and update calendar
Responsibility for all requests sent to the Director: Filter and transfer calls and meeting requests presentations. Organize/prepare meetings and other events All protocol about Visa/DIRCO cards of new arrivals Updating (Volontaires Internationaux), File update as needed all staff's files in confidentiality (personnel information when needed (including at reception) Keep track of all regional public and agency holidays and update calendar
needs. Responsibilities include making outbound calls to generate interest, presenting life insurance deals. Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance
needs. Responsibilities include making outbound calls to generate interest, presenting life insurance deals. Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
pressure
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
practice Ensure that change procedure is adhered to and all relevant documentation (SOLMAN, CBR, CBR Log, F/TDS and accurate updates on CBR/Project progress to all stakeholders Collaborate with functional consultants that all SOLMAN calls are resolved within ITSS SLA timelines Ensure that regular feedback on all SOLMAN SOLMAN calls is provided to the SAP Support Team as well as business stakeholders Actively participate in viewer) Programming BDC (Batch Data Communication) and Call-Transaction Reporting (conventional and interactive)
and software upgrading. Support end users across all subsidiaries. Ensure that the needs of users are Ensuring the Dynamics system is always accessible to all users Key Requirements Minimum of 5 years' proven (Negotiable) . Contact Leigh a t leighje-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities